Email: lyn@knowlefarmcottages.com  Tel: (01288) 341233  or Mobile: 07877746942

Terms & Conditions

1: ACCURACY OF DESCRIPTIONS
All descriptions are given in good faith and in the belief that they are true.

2: BALANCE OF PAYMENT

The balance of the holiday payment is payable 6 weeks in advance to Lyn Willoughby. If the balance is not received within 6 weeks of the commencement of the holiday then this may be taken to mean that the holiday has been cancelled. In such a case we will endeavour to contact you to confirm, re-let where possible and send you a refund.

3:CANCELLATION

Once a booking is confirmed, the holidaymaker is liable for the balance of the rent for a holiday property. We must be notified in writing immediately of any cancellation, and will endeavour to re let the accommodation, and if successful the holidaymaker will be refunded. Please give as much notice as possible. If we are unable to re-let the accommodation at a full rate then the holiday makers' refund will alter accordingly. Each week booked will be booked as a separate booking for the purpose of this clause.

4: In no circumstances can the period booked be exceeded and the number of persons shall not exceed the number stated in the brochure or on the website. Once booked only the party agreed to when booking your holiday have access, unless an arrangement is made previously with the owners . The right of entry is reserved during reasonable hours for inspection and repairs deemed necessary.

5: The tenant of a holiday home undertakes to keep the premises and effects in the same state of repair and shall pay the owner the value of any damages or loss to the premises, fittings and effects other than reasonable wear and tear, and leave the premises in the same condition of cleanliness and general order in which it was found.

6: The holiday maker promises to reimburse us for any bank charges losses reasonably sustained due to cheques being either represented or dishonoured.


7:
COMPLAINTS

If you have a complaint then please contact us on the telephone numbers shown on this site. Please remember that outgoing holiday makers do not always report damaged equipment, and we will repair or replace as soon as possible. Please note that all descriptions are general and not absolute.

8: The holiday maker accepts that where mention is made of local amenities such as pubs, shops, and clubs etc that these types of amenities are a guide to what is available in the locality and that these amenities may vary In detail from those mentioned or be closed or no longer in operation when the holiday maker arrives.

9: GENERAL & BASIS OF OCCUPATION

The accommodation is for use as a holiday home only, there is no right to remain in the accommodation alter the holiday. The holiday maker promises to adhere to our arrival and departure times as notified on the directions. The person booking the holiday booking will remain responsible for the members of their party and should make sure they are aware of the booking conditions and that they meet the obligations arising there from in every way. If the booking conditions are contravened in any way we may refuse the right of entry to the property and no money will be refunded.

10: We have the right to require a £40 deposit against breakage's, cleaning or damage regardless of whether or not it is mentioned in the description, the deposit to be applied against such costs but any balance will be refunded at the end of the holiday or within 7 days.

11: A booking is only deemed to have been contracted when full payment has been banked and a receipt confirming the booking is sent to you. Any receipt sent in error (giving incorrect details) is invalid for these purposes. Any previous action is tentative booking and not legally binding on any party.

12: Bookings can only be made by means of a booking form. Which will be sent to you upon receipt of your deposit. In the case of a person under 18 years of age, the booking form should be signed by a parent or guardian. Any dispute between the parties involved in the contract shall be settled according to English law.

13: No clause in these conditions exclude the holiday makers rights under the "Unfair Contracts Terms Act .The holiday maker realises that there may be some imperfections in the holiday house (as there is in all houses), but realise that they may not be central to the enjoyment of a holiday.
 
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 Knowle Farm Holiday Cottages specialise in luxury breaks near Bude in North Cornwall, UK.